The Consumers and Users Organisation (OCU) has accused Renfe of breaching the Sustainable Mobility Act by failing to reinstate compensation for delays of 15 and 30 minutes, which have been in force since 1 January 2026.
The association also claims that both the state-owned operator and Iryo have suspended their punctuality pledges on routes affected by temporary speed restrictions. It adds that both companies are denying passengers the compensation provided for under European regulations.
The OCU describes this breach as “flagrant and inexcusable”, as it prevents thousands of passengers from receiving the compensation to which they are legally entitled. It also recalls that until 2024, Renfe maintained a compensation policy far more generous than the European one, refunding 50% of the fare for delays of 15 minutes and 100% for those beyond 30 minutes.
The organisation has urged the Transport Minister to immediately issue the detailed regulation, set clear deadlines and instruct Renfe to comply with the legal requirement. It has also encouraged passengers to join its campaign, “The train may be late, but your rights are not”, in defence of rail travellers’ rights.
On 13 November, the Spanish Congress voted in favour of a People’s Party amendment to the Sustainable Mobility Act requiring Renfe to reinstate the above-mentioned compensation scheme. However, the amendment conflicts with the principle of fair competition in the open market and has led to European sanctions.