Spanish consultancy firm Indra has been selected by Transport for London (TfL) to manage London’s public transport ticketing system until 2034. The contract is valued at up to £1.5 billion (around €1.725 billion).
The firm will take over the operation, development, and improvement of the system, which is used by eight million people every day, including ticketing and access control on the tube, buses, trams and urban trains. TfL’s contract is Indra’s first contract for this type of service, which is already provided in Ireland, Barcelona, and Madrid.
Until now, this work in London was in the hands of the US company Cubic Transportation Systems, which won the tender in 2014 and whose concession was extended in 2022 until 2025. Indra will take over once Cubic’s appeal against the award is resolved and the contract is formalised.
In the first phase, Indra will ensure the operation of the current machines and validators in the 8,500 buses and 1,000 TfL stations, and later introduce improvements such as mobile payment via an official app. The contract could be extended until 2039 and is part of Indra’s bid to consolidate its position in the UK, where it already manages other mobility and traffic systems.